New Online Billing and Payment Service, FrontDesk
Coming this September, City of Elkhart will be launching a new online billing and payment service called FrontDesk. This will offer you greater flexibility to view and pay your utility bills online. In addition, you will have options to enroll in AutoPay and receive Electronic Notifications.
What does this mean if you currently already receive electronic bills or are enrolled in AutoPay with ACH?
You will need to log into FrontDesk and create a new account. You will be required to update your preferences and set up new AutoPay information. Because we value the security of your information and respect your privacy, we will not be transferring your payment information. Please be sure to create your FrontDesk account as soon as possible as your current AutoPay settings will be deactivated on November 30, 2022.
UTILITY BILLING SOFTWARE CHANGE
The City is currently transitioning utility billing software. Starting November 5, 2025, the City will launch a new utility billing system through Edmunds GovTech.
This new platform will introduce a modern, user-friendly payment system called WIPP (WorldPay Processor) for Automatic utility payments and credit card and ACH payments.
Please Note: There will be a gap in online payment service and posting updates beginning October 30, 2025 at 3:00pm to November 5, 2025 as our system converts. In-person and drop-off payments may still be made to City Hall during this timeframe, but there may be a delay in posting to your account.
What You Need to Know - AutoPay Payment Customers
If you are currently enrolled in Auto Pay through our FrontDesk, you must re-enroll in the new system called WIPP to continue having your City of Elkhart utility bill payment automatically deducted from your bank account each month. Details below:
FrontDesk Auto Pay will be discontinued effective October 30, 2025 at 3:00pm.
Customers will need to sign up in the new Edmunds GovTech payment portal, WIPP. The WIPP portal link will be posted and be available on November 5, 2025 on the City’s website and Facebook page. To avoid interruption of autopay service, City of Elkhart autopay customers must sign up in WIPP by November 18, 2025.
WIPP allows you to securely enter your bank account information for automatic monthly payments.
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UTILITY BILLING SOFTWARE CHANGE
Read MoreElkhart, Iowa is a growing city located between the Ames and Des Moines metropolitan areas.
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